Job Description

Job Description:

Job Description (Main Duties and Responsibilities): 

• Support business system rollout process across company portfolio from specification to implementation. 
• Use Agile and Waterfall principles to capture the requirements and gain a deep understanding of what the business needs 
• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is up to date. 
• Work with the Product Owner and/or Delivery Manager to establish and maintain a prioritised product, programme or project backlog of what needs to be built. 
• Management of system maintenance and technical support throughout the organisation  
• Identification of system improvement opportunities and variations.  
• Maintain and improve system functionality and integrity through third party liaison with external software development partner.  
• Ensure system infrastructure reliability through third party liaison with internal Global IT infrastructure team.  
• Attainment of in-depth understanding of the company management business system infrastructure. 
• Assisting with systems integrations between complimentary business systems to improve performance and increase efficiency.  
• Assisting with the production and maintenance of technical and functional system documentation suite.  
• Delivery of system functionality training.  
• Provision of planning support to system implementation teams.  
• Preparation and adherence to maintenance plans and upgrade schedules in consultation with wider stakeholder groups.  

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment] 

• Possessing specialist knowledge of business systems (SAP or equivalent), applications and software. 
• A minimum of 3 years of professional experience in a technical or business field is required with intermediate to advanced knowledge of business process frameworks.  
• Should have proven experience in preparing and presenting project proposals, technical reports, technical procedures and training materials. 
• Possessing specialist knowledge of IT systems.  
• Should have experience working within ERP/MRP software.  
• Ability to explain complex ideas to those with limited systems and IT knowledge.  
• Good knowledge of core commercial management principles (Estimation, Reporting etc.).  
• Working knowledge of project management methods.  
• Must demonstrate project management skills including initial scoping, estimating, planning, scheduling, risk management, execution, deliverables and budgeting.  
• An excellent understanding of all Microsoft applications.  

Other Key skills: 

• Good analytical and Problem-solving skills 
• Good communication skills 
• A thorough approach and Self starter 
• Focus on quality and delivery 
• Working together in teams. 
• Leadership and effective decision making. 
• Flexible Attitude 
• Excellent customer service